In the regional banking sector, many business and customer facing applications are hosted in a hybrid or private Cloud, but are considered the responsibility of the IT organization for monitoring and analysis.This can present a challenge to Network Engineers when they are tasked with responding to customer complaints in a system that is supported on components they cannot access. In the regional branch network, voice and video services to kiosks, as well as larger data loads put a strain on legacy infrastructure devices. In larger investment firms, after making huge investments in the network and application infrastructure to gain ultra-low latency in response time, IT budgets may be exhausted, making it difficult to expand and upgrade internal systems. Critical monitoring and analysis tools may be cut from a budget, which ties the hands of engineers when a problem does strike.
With huge focus on security, IT organizations have had to designate an individual or a group to become security analysts on both the wired and wireless network. They have needed to keep pace with threats, both external and internal to the firewall. This has greatly increased the visibility needed around the clock in all corners of the system, including in the wireless network with the security concerns around BYOD (Bring Your Own Device).
Key Considerations
For a regional bank, if the ITorganization does not keep up with current trends toward automation, mobility, and improved online services, they may lose customers. Any performance hit or service outage will impact the bottom line and affect competitiveness. When migrating a service to a hybrid cloud or monitoring one which is already hosted here, consider implementing performance based management to measure and ensure customer service levels. Any delay, loss, or outage can be quickly alerted and identified to IT, enabling them to begin the path to resolution before there is a huge impact to customers. Instead of reactive analysis after a problem strikes, banks need to implement proactive analysis with reaction models in place in the event of an issue.
As the future begins to change the face of branch networks, monitoring tools need to be included as a part of the budget, enabling engineers to access detailed performance and usage information system-wide.Larger Investment firms need to consider further investments in analysis systems that will keep nanosecond response times from creeping up as systems take on more and more transactions.
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